SHIPPING

SHIPPING

+ Shipping policy

Because all STUDIO VACAY rugs are handmade on request in Portugal, please take into account a shipping time of 4 - 6 weeks.

+ Free worldwide shipping

How great is this! STUDIO VACAY offers free shipping all over the world!

Please note: International orders outside the EU exclude custom fees and all additional taxes. STUDIO VACAY can not be held responsible for any additional taxes.

 

RETURNS

+ Return policy

If you’re not satisfied with your order you may return your unused and undamaged item(s) for any reason, within 14 days.

+ How to return an item

To return your order, follow the steps below:

  1. Send us an e-mail at hi@studio.vacay.com, within 14 days of receiving your order, and let us know which item(s) you would like to return.
  2. Send your unused and undamaged item(s) back to us within 14 days.
  3. Fill in the return form (we e-mail to you) and place it together with the items you want to return.
  4. Seal the box securely.
  5. Return at your nearest post office and send it to our return address below. The return shipment costs must be paid by the customer and are not covered by STUDIO VACAY.
  6. Keep receipts and tracking numbers as proof of you return.

Return address:

STUDIO VACAY
Att: Returns
JACOB VAN LENNEPKADE 6 - hs
1053 MJ AMSTERDAM
THE NETHERLANDS

+ Refunds

Once STUDIO VACAY receives your returns, all item(s) will be inspected. Products must be returned unused and undamaged with labels attached. A full refund of the purchase price will be given.

The shipping costs made by the costumer to return an order, must be paid by the customer and are not covered by STUDIO VACAY. Unless there was a mistake in delivery.

If an item is used or damaged, the item(s) will be sent back to you and a refund will be refused.

STUDIO VACAY will refund your order witihin 14 working days counting from the day STUDIO VACAY receives your order. Please keep in mind that it can take up to 30 days to receive your return.

+ Exchange

If you want to exchange your order you’ll need to place a new order and return the original product for a refund.